Customer Support Triage & Escalation Workflow Pack

Six declarative JSON workflow definitions covering the most common repeatable decisions in a customer support operation: ticket triage and routing (topic and urgency classification, priority scoring), sentiment detection and escalation, refund-request evaluation against policy, FAQ knowledge-base deflection before a ticket is opened, bot-to-human handoff, and post-resolution follow-up scheduling. Each workflow is a plain JSON specification — steps, conditions, branches, and a documented schema — not executable code; there is no live integration, model, or credential wired in, and the pack includes a full schema reference plus guidance for adapting the design to LangGraph, a custom orchestrator, no-code tools (n8n/Zapier/Make), or a plain LLM agent loop. The README documents the JSON schema in full, the step-type vocabulary, and a plain-English walkthrough of what each of the six workflows actually does. Intended for teams building or planning support automation who want a worked design to adapt rather than a blank page; every workflow uses placeholder credential fields only.